Returns & Exchanges
At Ventus Bikes, we want you to ride with confidence, which is why we offer a 30-day window for returns or exchanges on all apparel and gear in unworn condition. If your new kit doesn't fit or meet your expectations, our streamlined process ensures you get back on the road in no time.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and free of any signs of wear.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing